Effective Date: 16 March 2026

At JS Batth LTD, we want you to be satisfied with your purchase. This policy outlines your rights regarding returns and refunds.

1.

Your Right to Cancel (Consumer Contracts Regulations)

If you purchase goods online, you have the right to cancel your order within 30 days of receiving the goods without giving a reason.

To exercise this right, contact us via email at:

JSBatthLtd@hotmail.com

2.

Returning Items

After notifying us of cancellation, you have 30 additional days to return the item.

Returned products must:

  • Be unused
  • Be in original packaging
  • Be in resellable condition
  • Include proof of purchase

Customers are responsible for return shipping costs unless the product is faulty.

3.

Non-Returnable Items

Certain products may not be eligible for return for hygiene or safety reasons, including:

  • Handwash products
  • Cleaning chemicals
  • Opened hygiene products

Unless they arrive damaged or faulty.

4.

Faulty or Damaged Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery.

Provide:

  • Order number
  • Description of the issue
  • Photos of the damaged item

We will arrange a replacement or refund.

5.

Refunds

Once returned items are received and inspected, refunds will be processed within 5 business days.

Refunds will be issued using the original payment method.

6.

Late or Missing Refunds

If you have not received your refund after 5 business days, please contact us.

7.

Contact

For returns or refunds:

JS Batth LTD
Email: JSBatthLtd@hotmail.com
Phone: 07466 380516